Diane L. Huber, PhD, RN, FAAN, CNAA, BC, and Kathy Craig, MS, RN, CCM
Professional Case Management. Vol. 12, No. 5, 254-269
“Leaders call for Case Managers to demonstrate positive results. … The outcomes quandary for Case Managers hinges on a persistent absence of one established way to best measure the worth of and to make the business case for Case Management.”
